Get your questions answered about our trusted maid services we offer, and how we provide the best maid cleaning services for you!
What are your business hours?
Our office and cleaning hours are between 8:00 am and 5:00 pm EST Mon-Fri. If you leave a message outside of normal operating hours, someone will contact you the next business day.
Do you provide one-time cleaning?
We reserve time first for our recurring clients. If our schedule allows, we may take a booking for a one time deep cleaning, or move-in / move-out, which does require a $100 non-refundable booking deposit. Call or e-mail for availability.
How much do you charge?
We charge flat rates by the job, not by the hour. Most companies may quote a hourly rate which sounds low to you, but keep in mind you don’t know how long it will take, therefore the total may end up being more in the end. Because every home is different, we need to know a little bit about your space. Call, e-mail, or fill out our quote request form and someone will contact you back with pricing. One time cleans may require a walk through before pricing can be given.
Do I need to be home?
No. If you are home, we simply ask that you please allow your cleaners free access to all the rooms they need to work in. If you don’t plan to be home, you will need to work out details with our office about how the cleaning team will get in and out, and any security codes we may need access to. For your convenience we can keep a copy of your house key and alarm and/or garage code.
Can I choose the appointment time?
If you need a consistent time of arrival, we suggest you request to be the first house of the day. You then must be willing to allow your team to arrive as early as 8:00am. We give estimated time of arrivals, but all our appointments are estimates (not exact), so please allow a 1-2 hour window. If you feel the need to always be home to let the cleaners in and your schedule is very tight, we may not be a good fit for you.
What if I need to skip a recurring appointment?
We understand the need to skip for various reasons. This is why we quote weekly, bi-weekly, and monthly rates. For example, if you skip a weekly, the next time back you pay the bi-weekly rate; if you skip a bi-weekly, your next visit back will be charged at the monthly rate. If you skip a monthly visit, it may be subject to an ‘initial’ clean price.
Can I watch and explain how I want everything done?
Our team members are trained so that they can effectively, efficiently, and safely clean your home to our company standards. If you feel the need to follow the cleaners around each room, offer suggestions on how to perform their job, or call out things that are missed before they are finished, our services are not a good fit for you. Professional house cleaning services are for people who trust the cleaning team to perform their job without a need to micromanage them.
Do you wash dishes and do laundry?
No. If you would like us to wash your kitchen sink, please make sure it is clear of any dishes. We do not offer laundry services. We can change bedsheets, and will put the dirty linens in the laundry room.
Can I request only certain rooms to be cleaned?
We find our customers are most happy when the entire home is being maintained. This means, even though you don’t use those spare bedrooms and guest bathrooms, we are still going to make sure they stay cobweb free and guest-ready.
Will I always have the same cleaners, or can I request a specific team?
Although we do our best to assign the same team to each home, there are times when this isn’t possible. We ask that you be flexible and understand that all our employees are trained to the same methods and standards.
Are you pet friendly?
We love pets and we are experts at cleaning up pet hair. Although we try our best not to let out animals, if your pet is prone to sneaking out the door(s), please contain them. We may ask that dog(s) be crated.
Do you bring all supplies?
We use all of our green cleaning supplies and vacuums. We do ask to use your personal toilet bowl brushes to avoid cross contamination of germs between homes. If you do not have toilet brushes, let our office know, and we will provide them for you to keep at your home.
What forms of Payment Do You Accept?
We take all major Credit Cards and personal or business checks. You will provide this information at the time of booking your appointment. For recurring services we use stripe, and charge cards on the day of the appointment. If paying with check, we do require the payment to be left out at the start of your appointment. One Time cleans always require a credit card at the time of booking along with a $100 non-refundable booking deposit.
Do I need to clean before my cleaners arrive?
We do ask that you tidy up. This may include but isn’t limited to: any loose papers, clutter, cosmetics and toiletries on counters, toys on the floor, clothes laying about, dishes, etc. before your team arrives. This will ensure a more thorough cleaning job. We do not offer organization but can recommend some local organizers to you if you need help with getting your home in order before making an appointment. If there is clutter, our team will work “around” it.
Can I add on extra services at different times throughout the year such as interior appliances or windows?
Yes. Please call the office in advance to schedule these extra services and inquire about the fees.
Do I have to sign a contract that locks me into a term?
No, certainly not. We do require our agreement / quote form to be signed electronically. However, this does not lock you in. If cancelling services, please give us as much notice as possible, at a minimum 48 hours to avoid being charged for your appointment.
I was quoted a lot less by others, will you negotiate on your pricing?
I have found that with cheaper prices comes cheaper service, cutting corners, and less satisfaction. We compete only with ourselves and on the value we bring to our customers. We are not the cheapest, but we aren’t the most expensive either. We are always trying to improve our clients experience and believe hiring a housecleaning service is an investment in a better quality of life.
My home has mold, Can you help?
No. We cannot clean in any homes that have a mold problem. Please call your local mold cleanup company to have it remedied before our arrival.
We smoke indoors. Is that a problem?
We do not service any homes in which occupants smoke indoors, or contain the smell of cigarette or cigar smoke.
Do your employees work solo or in teams?
We typically send teams of two. We try to assign the same teams to a home so you get accustomed to seeing the same cleaners. All of our employees are 3rd party screened for your safety and peace of mind. You will receive a photo of your team members via email after your appointment is booked. Team members come dressed in uniform, with their ID badge, so you know they have been Seal Certified.